This Payment Policy regulates the payment methods and payment conditions applicable to services provided by Chill Global Hospitality through the Website and other service booking channels accepted by the Company.
Customers shall make payments using the payment methods announced and accepted by Chill Global Hospitality at the time of booking, in accordance with the type of service and conditions applicable to each transaction.
The applicable payment methods will be displayed or communicated to customers during the booking process before the transaction is completed.
Customers are responsible for making full payment by the applicable deadline as specified at the time of booking or in the transaction confirmation.
For services requiring advance payment, a deposit, or payment under specific conditions, customers shall comply with the conditions communicated at the time of booking.
A service booking shall only be confirmed subject to the applicable payment conditions of each transaction.
Conditions relating to cancellation, refunds, deposits, and additional fees shall be governed by the relevant policies of Chill Global Hospitality and the specific conditions applicable to each service or transaction.
Where a refund is applicable, the refund method and processing time shall be carried out in accordance with the conditions applicable to the relevant transaction and applicable laws.
Customers are responsible for checking the transaction information, payment amount, and applicable payment conditions before completing the payment.
If a payment transaction has not been recorded, has not been completed, or requires verification, Chill Global Hospitality may request the customer to provide the necessary information to verify and process the transaction.
Chill Global Hospitality reserves the right to amend or update this Payment Policy from time to time. Any changes will be published on the Website and shall apply to transactions arising after the new policy takes effect, unless otherwise provided by applicable law or the conditions of the relevant transaction.