SERVICE PROVISION, SERVICE TERMINATION AND REFUND POLICY

Article 1. Scope of Application

This Policy governs the methods of service provision, service duration, service termination, and refunds for services provided through the Chill Global Hospitality Website.

Article 2. Methods of Service Provision

1. Chill Global Hospitality provides services in accordance with the information, conditions, and terms published on the Website and confirmed for each transaction.
2. For hotel booking services, customers use the services at the relevant accommodation facility according to the booking information and stay period confirmed for the transaction.
3. Additional services or other services shall be provided in accordance with the applicable content, conditions, and methods notified to the customer.

Article 3. Service Duration and Conditions of Use

1. The service period shall be determined according to the time, duration, or usage schedule confirmed for each transaction.
2. Customers are responsible for using the services within the confirmed period and conditions and complying with the applicable regulations of the service provider.
3. Any specific limitations or conditions applicable during the use of services, if any, shall be notified to customers before or during the booking and service process.

Article 4. Service Termination

Services may be terminated in the following cases:

• The customer completes the service within the confirmed service period;
• The customer requests cancellation or termination in accordance with the conditions of the relevant transaction;
• Chill Global Hospitality refuses or cancels the service due to detected fraud, violation of applicable laws, violation of the Service Agreement, or violation of applicable service conditions;
• The service is temporarily suspended or terminated for technical, safety, legal, or other necessary reasons.

Article 5. Service Cancellation and Consequences

1. Cancellation or termination of services shall be handled in accordance with the conditions of each transaction and the applicable policies.
2. Where cancellation or termination results in cancellation fees, forfeiture of a deposit, or other applicable charges, such amounts shall be handled in accordance with the conditions notified or confirmed at the time of the transaction.
3. If the customer does not use the service within the confirmed period without completing the applicable cancellation procedure, any payment made shall be handled in accordance with the conditions of the relevant transaction.

Article 6. Refunds

1. Customers are entitled to a refund where the relevant transaction or applicable policy provides for a refund.
2. The refundable amount, refund conditions, and any applicable fees shall be determined in accordance with the conditions of each transaction and the applicable policy at the time of booking.
3. Refunds shall be made using the refund method applicable to or confirmed for each transaction, in accordance with the payment method and conditions of the relevant transaction.
4. Where transaction information requires verification or coordination with a payment service provider, the refund processing time may be extended depending on the circumstances of each case.

Article 7. Notifications and Customer Support

Information relating to the provision, modification, cancellation, termination, and refund of services shall be notified to customers through appropriate methods depending on each transaction.

Customers may contact Chill Global Hospitality for assistance and clarification regarding any issues arising in connection with the services.

Article 8. Applicable Conditions

Matters not specifically provided for in this Policy shall be governed by the Service Agreement, Booking Policy, Payment Policy, and other relevant policies published on the Website.