Service Agreement

Article 1. Introduction

The Service Terms of Use ("Agreement") set forth the terms and conditions applicable to customers' access to and use of the Website, application (if any), online booking system, and services provided by Chill Global Hospitality & Management (hereinafter referred to as "Chill Global Hospitality", "We", "Us" or the "Company").

By accessing the Website, creating an account, registering as a member, making a booking, or using any service of Chill Global Hospitality, the customer acknowledges that they have read, understood, and agreed to be bound by this Agreement and the relevant policies published on the Website.

Article 2. Scope of Application

This Agreement applies to:

• Website visitors;

• Individual customers;

• Corporate customers;

• Members;

• Persons making bookings on behalf of others;

• Users of services provided by Chill Global Hospitality.

Article 3. Acceptance of the Agreement

Use of the Website or any service of Chill Global Hospitality constitutes the customer's agreement to comply with:

• Service Terms of Use;

• Terms of Use;

• Privacy Policy;

• Booking Policy;

• Membership Policy;

• Other policies published on the Website.

If the customer does not agree with any provision of this Agreement, please discontinue using the services.

Article 4. Services Provided

Chill Global Hospitality may provide services including, but not limited to:

• Hotel reservations;

• Membership registration;

• Customer account management;

• Online payment;

• Purchase of promotional packages;

• Additional services;

• Other services developed by Chill Global Hospitality from time to time.

Article 5. Rights and Obligations of Customers

Customers are responsible for:

• Providing truthful, complete, and accurate information;

• Keeping their account and password confidential (if applicable);

• Paying all applicable fees in full in accordance with the regulations;

• Complying with hotel rules and applicable laws;

• Not using the services for any unlawful purpose or in a manner that infringes upon the lawful rights and interests of others.

Customers have the right to:

• Use the services in accordance with the applicable terms and conditions;

• Receive clear and transparent information;

• Receive support in accordance with the Customer Support Policy;

• Have their personal data protected in accordance with the Privacy Policy.

Article 6. Rights and Obligations of Chill Global Hospitality

Chill Global Hospitality is responsible for:

• Providing services in accordance with the information confirmed with the customer;

• Protecting personal data in accordance with applicable laws;

• Providing customer support within a reasonable scope;

• Fully performing its obligations in accordance with applicable laws.

Chill Global Hospitality has the right to:

• Refuse or cancel services in cases where fraud, violations of law, or violations of this Agreement are detected;

• Temporarily suspend or terminate the provision of services for system maintenance or for technical, security, or legal reasons;

• Adjust prices, promotional programs, and policies from time to time.

Article 7. Payment

Payment shall be made through payment methods accepted by Chill Global Hospitality.
Customers are responsible for making full and timely payment.
Conditions relating to refunds, cancellations, deposits, or additional charges shall be governed by the respective applicable policies.

Article 8. Customer Accounts

When creating an account, customers are responsible for:

• Providing accurate information;

• Updating their information when changes occur;

• Keeping their login credentials confidential;

• Immediately notifying Chill Global Hospitality if they detect any unauthorized access to their account.

Customers are responsible for all activities arising from their account, unless they can demonstrate that such activities resulted from an error attributable to Chill Global Hospitality.

Article 9. Intellectual Property Rights

All content on the Website is owned by Chill Global Hospitality or its lawful licensors, including but not limited to:

• Logos;

• Trade names;

• Trademarks;

• Images;

• Videos;

• Text;

• Designs;

• User interfaces;

• Source code (where protected);

• Databases.

Customers may not copy, modify, distribute, or use such content for commercial purposes without the prior written consent of Chill Global Hospitality.

Article 10. Limitation of Liability

To the extent permitted by law, Chill Global Hospitality shall not be liable for:

• Damages arising from inaccurate information provided by the customer;

• Service interruptions caused by system maintenance, technical failures, or objective causes;

• Acts of third parties beyond the Company's reasonable control;

• Any indirect, incidental, or consequential damages.

Nothing in this Agreement shall be construed as excluding or limiting Chill Global Hospitality's liability in circumstances where such exclusion or limitation is prohibited by applicable law.

Article 11. Force Majeure

Chill Global Hospitality shall not be liable for any delay or failure to perform its obligations due to force majeure events, including but not limited to:

• Natural disasters;

• Epidemics;

• War;

• Fire;

• Widespread power outages;

• Telecommunications failures;

• Decisions of competent government authorities;

• Other events beyond the Company's reasonable control.

Article 12. Amendments to the Agreement

Chill Global Hospitality reserves the right to amend, supplement, or update this Agreement at any time.
The latest version shall be published on the Website and shall take effect from the time of publication, unless otherwise provided.
The customer's continued use of the services after the Agreement has been updated shall be deemed acceptance of the amended provisions.

Article 13. Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of the Socialist Republic of Vietnam.
Any disputes arising hereunder shall first be resolved through negotiation and mediation.
If no agreement can be reached, the dispute shall be resolved by a competent court in Vietnam, unless otherwise provided by applicable law.

Article 14. Effectiveness

This Agreement shall take effect from the date it is published on the Website of Chill Global Hospitality.
This Agreement supersedes all previous versions (if any) and applies to all transactions arising after its effective date.

Contact Information:
Chill Global Hospitality & Management
Website: https://chillglobalhospitality.com
Email: info@chillglobalhospitality.com
Hotline: +84 387 073 135