Article 1. Purpose
The Chill Global Hospitality Membership Program (“Chill Global Membership”) is established to express our appreciation to loyal customers, enhance the stay experience, and provide exclusive benefits to customers when using services at hotels, resorts, serviced apartments and other brands within the Chill Global Hospitality & Management system.
By registering for and using a membership account, the customer acknowledges that they have read, understood and agreed to comply with this Membership Policy and other applicable policies and terms of Chill Global Hospitality.
Article 2. Scope of Application
This Policy applies to:
Customers registering for a membership account through the website, application (if any) or official channels of Chill Global Hospitality;
Customers staying at hotels and accommodation properties within the Chill Global Hospitality system;
Customers participating in promotional programs, benefit accumulation programs or programs exclusively available to members.
The Membership Program is only applicable at hotels and brands officially announced by Chill Global Hospitality as participating properties (“Participating Hotels”).
Article 3. Membership Registration Conditions
Individuals who are at least 18 years of age and have full legal capacity in accordance with applicable laws.
Provide complete, accurate and truthful registration information, including full name, phone number, email address and other information as required.
Each individual may hold only one (01) membership account.
Chill Global Hospitality reserves the right to reject or cancel a registration if false, duplicate or fraudulent information is identified, or if the customer violates this Membership Policy.
Article 4. Membership Tiers
Chill Global Hospitality applies the following membership tiers:
Tier: Member
Qualification for maintaining / upgrading: Successful account registration
Tier: Silver
Qualification for maintaining / upgrading: Based on the number of qualifying nights or revenue generated within 12 months
Tier: Gold
Qualification for maintaining / upgrading: Based on the number of qualifying nights or revenue generated within 12 months
Tier: Platinum
Qualification for maintaining / upgrading: Based on the number of qualifying nights or revenue generated within 12 months
Note: Specific requirements regarding the number of qualifying nights, revenue and benefits for each tier will be announced by Chill Global Hospitality on the Website or from time to time when the program is implemented.
Article 5. Membership Benefits
Depending on the membership tier, customers may be entitled to one or more of the following benefits:
Preferential room rates exclusively available to members when booking directly through the Website, application, hotline or official channels;
Room upgrade benefits (subject to actual room availability);
Priority early check-in or late check-out (subject to availability);
Birthday discount vouchers or gifts;
Special offers at restaurants, cafés, spas or other services within the system;
Priority access to promotional programs, events and exclusive offers;
Priority assistance from the Customer Care Department;
Other benefits announced from time to time.
Membership benefits are not redeemable for cash, unless otherwise provided in writing by Chill Global Hospitality.
Article 6. Benefit Accumulation
Members may accumulate benefits when:
Making direct bookings through the Website, application, hotline, email or official channels of Chill Global Hospitality;
Completing the stay and fully settling all eligible charges;
Providing membership information before or during the booking process in accordance with the instructions of Chill Global Hospitality;
Bookings made through OTAs or third parties (for example: Booking.com, Agoda, Expedia, Trip.com, Traveloka, etc.) will only qualify for benefit accumulation if Chill Global Hospitality specifically announces that the applicable program includes such bookings.
Article 7. Tier Upgrade and Maintenance
Tier upgrades will be assessed based on the total number of qualifying nights and/or total qualifying revenue accumulated during 12 consecutive months.
Once the upgrade requirements are met, the new membership tier will be updated within a reasonable period after the system records the qualifying transaction.
Membership status shall remain valid for the period announced by Chill Global Hospitality and will be reviewed for maintenance or adjustment at the end of each assessment cycle.
Article 8. Benefit Usage Regulations
Membership benefits are only applicable to the registered account holder, unless otherwise provided by the relevant program.
Membership benefits may not be transferred, sold, exchanged or used for commercial purposes.
Membership benefits may not be combined with other promotional programs unless expressly permitted.
Benefits are only applicable during their validity period and subject to the specific terms and conditions of each program.
Chill Global Hospitality reserves the right to request identity verification when members use their membership benefits.
Article 9. Membership Account
Members are responsible for:
Keeping their login information and password confidential;
Updating their personal information whenever there are changes;
Not allowing other individuals to use their account;
Immediately notifying Chill Global Hospitality if they discover unauthorized access to their account.
Chill Global Hospitality shall not be responsible for any damage arising from a member’s disclosure of account information or improper use of the account.
Article 10. Termination or Suspension of Membership Benefits
Chill Global Hospitality reserves the right to suspend or terminate a membership account in the following circumstances:
Providing false or inaccurate information;
Engaging in fraudulent activities relating to the accumulation or use of benefits;
Violating the Terms of Use, Membership Policy or other policies of Chill Global Hospitality;
Using the account for unauthorized commercial purposes;
Engaging in conduct that adversely affects the operations, reputation or legitimate interests of Chill Global Hospitality or its participating hotels.
Upon termination of the membership account, all unused benefits will expire, unless otherwise provided by applicable law.
Article 11. Changes to the Membership Program
Chill Global Hospitality reserves the right to modify:
The program name;
The membership tier structure;
The requirements for tier upgrades or maintenance;
Benefits, offers and methods of accumulation;
The validity period of benefits;
Other program operating rules.
Any changes will be announced on the Website or through official channels and shall take effect from the time of announcement, unless otherwise provided.
Article 12. Limitation of Liability
Chill Global Hospitality shall not be responsible for:
Any damage arising from inaccurate information provided by a member;
A member’s failure to receive notifications due to an invalid or outdated email address, phone number or other contact information;
System interruptions caused by maintenance, technical issues or force majeure events;
Benefits that cannot be applied due to expiration, limited availability or failure to meet the applicable program conditions.
Article 13. Governing Law and Dispute Resolution
This Policy shall be governed by the laws of Vietnam.
Any dispute arising hereunder shall first be resolved through negotiation. If no agreement can be reached, the dispute shall be resolved by a competent court in Vietnam.
Article 14. Contact Information
Chill Global Hospitality & Management
Website: https://chillglobalhospitality.com
Email: info@chillglobalhospitality.com
Hotline: 0387 073 135