Chill Global Hospitality provides services in accordance with the information and applicable conditions published on the Website, including hotel bookings, membership registration, customer account management, online payment, promotional packages, additional services, and other services developed from time to time.
Customers are responsible for:
Chill Global Hospitality reserves the right to refuse or cancel the provision of services in cases where a transaction is found to involve signs of fraud, violation of applicable laws, violation of the Service Agreement, or violation of the conditions applicable to the service.
Chill Global Hospitality may temporarily suspend or terminate the provision of services when necessary for system maintenance or for technical, safety, legal, or other necessary reasons in accordance with applicable regulations.
Each service may be subject to specific conditions published on the Website or during the booking process.
Matters relating to payment, deposits, changes, cancellations, refunds, and related fees shall be handled in accordance with the applicable policies and conditions of each transaction.
Chill Global Hospitality reserves the right to adjust and update the conditions for service provision, promotional programs, and related policies from time to time. Updated content shall be published on the Website and shall apply from the effective date stated in the relevant notice.