Privacy Policy

Article 1. Introduction

This Privacy Policy ("Policy") explains how Chill Global Hospitality & Management ("Chill Global Hospitality", "we", "our", or "us") collects, uses, stores, shares, protects and otherwise processes personal data when you visit our Website, use our online reservation platform, mobile application (where available), membership program or any hospitality services provided by us.

We are committed to processing personal data in a lawful, transparent and secure manner, in accordance with applicable data protection laws, including the laws of the Socialist Republic of Vietnam.

Article 2. Scope of Application

This Policy applies to:

Website visitors;
Individual guests;
Corporate clients;
Members of the Chill Global Membership Program;
Individuals making reservations on behalf of others;
Any person using products or services provided by Chill Global Hospitality.

Article 3. Personal Data We Collect

Depending on the services you use, we may collect the following categories of personal data.

3.1 Identity Information

Full name;
Date of birth (where required);
Gender (where voluntarily provided);
Nationality;
Passport or government-issued identification information where required by law;
Identification photographs where required for check-in procedures.

3.2 Contact Information

Email address;
Telephone number;
Residential or mailing address;
Billing address.

3.3 Reservation Information

Reservation number;
Hotel or property booked;
Check-in and check-out dates;
Room type;
Number of guests;
Special requests;
Stay history.

3.4 Payment Information
We may collect:

Payment method;
Transaction records;
Payment status;
Billing information.

For security reasons, Chill Global Hospitality does not store complete payment card information when payments are processed through PCI DSS-compliant payment service providers.

3.5 Technical Information
When you access our Website, we may automatically collect:

IP address;
Browser type;
Device information;
Operating system;
Access logs;
Cookies and similar technologies;
Website usage analytics.

Article 4. Purposes of Processing Personal Data

Your personal data may be processed for purposes including:

Processing reservations;
Providing accommodation and related services;
Identity verification;
Processing payments;
Issuing invoices;
Managing membership accounts;
Responding to enquiries and customer support requests;
Sending reservation confirmations and service notifications;
Improving our products and services;
Internal reporting and analytics;
Fraud prevention;
Compliance with legal obligations;
Protecting the legitimate interests of our guests and Chill Global Hospitality.

Marketing communications will only be sent where permitted by applicable law or with your consent where required.

Article 5. Disclosure of Personal Data

We may disclose personal data to:

Hotels and properties operated or managed by Chill Global Hospitality;
Payment processing providers;
Technology service providers;
Customer relationship management (CRM) providers;
Email, SMS and communication service providers;
Government authorities where legally required;
Professional advisers, auditors or insurers where appropriate;
Other trusted service providers necessary for delivering our services.

Where personal data is shared, we require recipients to maintain appropriate confidentiality and security measures.

Article 6. Data Retention

Personal data will be retained only for as long as reasonably necessary to:

Provide our services;
Fulfil contractual obligations;
Resolve disputes;
Meet legal, accounting and tax requirements;
Protect our legitimate business interests.

Once retention is no longer necessary, personal data will be securely deleted, anonymized or otherwise disposed of in accordance with applicable law.

Article 7. Your Rights

Subject to applicable law, you may have the right to:

Be informed about the processing of your personal data;
Access your personal data;
Request correction or updating of inaccurate information;
Request deletion of your personal data where legally permitted;
Withdraw consent where processing is based on consent;
Request restriction of processing in certain circumstances;
Object to certain types of processing where permitted by law;
Submit complaints to competent authorities;
Seek compensation where provided by applicable law.

Article 8. Data Security

Chill Global Hospitality implements reasonable administrative, technical and organizational safeguards designed to protect personal data against:

Unauthorized access;
Accidental loss;
Unlawful disclosure;
Alteration;
Destruction;
Misuse.

Although we take appropriate security measures, no electronic transmission or storage system can be guaranteed to be completely secure.

Article 9. Cookies

Our Website may use cookies and similar technologies to:

Remember user preferences;
Improve Website functionality;
Measure Website performance;
Analyze visitor behavior;
Support marketing and personalization where permitted.

You may control cookies through your browser settings. Disabling cookies may affect certain Website functions.

Article 10. Third-Party Websites

Our Website may contain links to third-party websites or services.
Chill Global Hospitality is not responsible for the privacy practices, content or security of external websites.
Users are encouraged to review the privacy policies of third-party providers before submitting personal information.

Article 11. Changes to this Policy

We may amend this Privacy Policy from time to time.
The latest version published on the official Website shall supersede previous versions and become effective on the date of publication unless otherwise stated.
Continued use of our Website or services after updates constitutes acceptance of the revised Policy.

Article 12. Contact Us

If you have any questions regarding this Privacy Policy or our processing of personal data, please contact:
Chill Global Hospitality & Management
Website: https://chillglobalhospitality.com
Email: info@chillglobalhospitality.com
Hotline: +84 387 073 135